JPS Career Opportunities >> RCC Team Lead - Lejeune
RCC Team Lead - Lejeune
Title:RCC Team Lead - Lejeune
RCC Team Lead

Camp Lejeune - Camp Pendleton

Jamison Professional Services, Inc. (“JPS”) is currently seeking qualified and motivated professionals on a contingent basis for the position of Recovery Care Coordinator (RCC) Team Leads.

RCC leads will be co-located with the corresponding WWR Battalion and will be required to keep the local commanders updated on RCC program activity within their AO.

The RCC Lead has the same tasks and duties as a regular RCC with the added responsibility of being the lead RCC within their area of operation (AO) respective of the coast where he/she is geographically located.

In addition to the RCC tasks, the RCC Leads shall perform the following tasks.

Job Description:
  • The primary focus of Team Lead RCCs is to ensure all actions taken by the local RCC’s are being carried out in accordance with the local battalion operations.
  • The Lead RCC provides local leadership with a single point of contact to provide local updates on RSM care.
  • Being the lead RCC requires coordination of RCC efforts relative to the RCP.
  • RCC Leads do not assign task, but coordinate and report on tasks that originate from the program management level and keep local commanders informed on daily business operations.
  • Disseminate to RCCs, within the Area of Operation (AO), any updates of information pertinent to RCC responsibilities.
  • Organizes project progress meetings upon request of local commanders
  • Act as liaison between local commander and WWRHQ for questions and issues pertaining specifically to the RCP within their AO.
In addition to the RCC tasks listed above, the RCC Team Lead Manager is responsible for the following RCC tasks:
  • The RCC has the primary responsibility for the oversight and assistance for the RSM/family care management, throughout the continuum of care from transition to either active duty or to civilian life as a veteran.
  • The primary tool used for coordinating the RSM’s/family’s care is the CRP. The RCC will work with medical case managers and non-medical care managers involved with the RSM/family for the development and execution of the CRP.
  • RCC will assist in the development, generation and updating of all Individualized Comprehensive Recovery Plans via the DoD Office of Wounded Warrior Care and Transition Policy RCP-SS program.
    • An individualized Comprehensive Recovery Plan will be developed by the RCC specifically for the recovering Marine and family as per DODI 1300.24.
    • RCCs shall provide support through assessment and identification of family needs as it relates to the CRP and ensures those needs are met.
    • The RCC shall develop and maintain the plans in the DoD Office of Wounded Warrior Care and Transition Policy RCP-SS, a CAC enabled web base system.
    • The CRP will be updated in coordination with the WII throughout the recovery continuum.
    • Accordingly, the RCC should have a thorough understanding of this database and its functions.
  • Consults and collaborates with MDT during initial treatment phase and continuing throughout the continuum of care, including support during the disability evaluation system process.
  • Ensures that the RSM and family has access to all medical and non-medical care management services including, but not limited to medical care, rehabilitation, education, employment-related programs, and disability benefits.
  • Works with the RSM to create the CRP and makes modifications in conjunction with the MDT supporting RSM and family, to include extended family members as appropriate.
  • Oversees the CRP, anticipating future challenges during phases of recovery, rehabilitation, and reintegration
  • Identifies gaps in non-medical services, intervenes as necessary to expedite outcomes and assists with coordination of resources to develop and improve outcomes for enhanced delivery of nonmedical services. Works closely with on-base Marine Corps agencies, and the Marine Corps’ Wounded Warrior Regiment to ensure delivery of assistance and to resolve conflicts.
  •  Facilitates an efficient, effective and smooth rehabilitation and transition back to active duty or civilian life as a veteran through coordination with appropriate personnel (Military Service Coordinators/VA Liaisons and other agencies).
  •  Assists in coordinating local and state resources, including referral to Governmental and Non- Governmental agencies, state and local services and agencies, as appropriate, where the RSM and family will reside.
  • Collects, maintains, and analyzes data for planning and reporting purposes in accordance with governing program guidance, which will be identified as the need arises. Maintains detailed records of recovering service members to document delivery of benefits and medical and non-medical care. The RCC shall provide a summary of services report per RSM upon request.
  •  Assists the RSM, family and extended family members to navigate through the continuum of care which involves initial assessment, comprehensive assessment, linkage to family support programs and ongoing follow up.
  • Collaborates with community partners both on and off the installation to form a new pool of resources.
  • Maintains current list of information relating to impact of trauma and posttraumatic reactions, and their effect on the member, family and caregivers.
  • RCCs shall provide to MDT members the Daily Disability Evaluation Report upon request.
  • Periodic Professional and Technical development meetings/workgroups involving all MDT members may be required. These meetings shall be held locally (within each facility location) and include such topics as Process improvement, Lessons Learned and conflict resolution, with the purpose of improving the care and coordination to the RSM.
  • Occasionally the RCC may be required to stay beyond normal work hours to accommodate RSMs care.
Key Qualifications and Requirements
  • The ideal candidates for an RCC are individuals who served as a uniformed Marine or through close familiar relationships understand the significance of the cultural bond and Marine ethos needed when dealing with Marines, therefore previous military experience in the Marine Corps or close affiliation is strongly desired.
  • Strong interpersonal communication skill set including negotiating skills and excellent oral and written communication skills.
  • Individuals must possess excellent organizational and management skills.
  • Must meet English language proficiency.
  • Bilingual ability is an asset
  • Knowledge of accessing identified benefits and the ability to access benefit information from a variety of sources, including, but not limited to Department of Defense, Department of the Navy, Marine Corps specific information and benefits, Veterans Affairs benefits, Department of Labor, Marine Corps Wounded Warrior Programs, Family Readiness Centers, and other governmental and non-governmental support agencies specifically as they relate to RSM and their families preferred.
  • Analytical ability to access and interpret information necessary to evaluate how to best support the RSM and family through the entire spectrum of care management, rehabilitation, and transition services.
  • Exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements to evaluate and enhance the experience of the RSM and family.
  • Displays strong leadership, mentoring, and communication skills.
  • Demonstrated ability to achieve organizational objectives by creatively managing and motivating personnel.
  • Ability to collaborate and display positive interactions with members of the WWR and other government agencies.
  • Minimum Bachelor’s Degree in Business/Public Administration, or a related field that focuses on policy, planning, program operations and training.
  • Minimum of five (5) years of experience associated with helping, supervising, and providing guidance to service members
  • Prior uniformed service as a senior enlisted or officer is preferred. Suitable personnel are acceptable from a wide range of personnel and benefits counseling experience; or similar work in civilian community service settings or a combination of education and experience.
U.S. Citizenship: Must be able to successfully pass a Federal Government level background check.
JPS Corporate Overview:
Jamison Professional Services, Inc. (“JPS”) a CVE Certified Service-Disabled Veteran Owned small business, is a customer driven firm with an extensive record of providing superior professional support services to our clients, supporting single and multiple nationally and internationally requirements. JPS consistently and successfully delivers qualified employees to numerous Federal agencies as well as other public and private sectors across a broad field of occupations and disciplines.

JPS offers a wide range of employment opportunities in the commercial and government arenas. We seek employees who share our values of service excellence, integrity and professionalism.

JPS affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, JPS adheres to the equal employment opportunity requirements of all states and localities in which it does business.

JPS’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online test to determine qualification for positions requiring specific skills.

Please DO NOT contact with JPS regarding this opportunity. All applications must be submitted through our applications system at:
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